In 23 hours, you will learn to be a Professional call center agent who enjoys life and work.
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This course includes 7 modules and 43 practical lessons, drawing on insights from neuroscience, coaching, and real call center scenarios. Each lesson is clearly explained with real-world examples and exercises to help you feel confident and professional in your role as an agent.
You'll learn essential soft skills for effective communication and conflict management, starting with self-awareness of your own communication style. Plus, gain the technical knowledge needed to assist others with computer-related issues, including an introduction to computers, common programs, web browsers, and key Office 365 tools.
Take the next step to enhance both your work and personal life. Download the detailed course plan to see exactly what you'll learn—valuable skills for work and beyond!
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You can download your Detailed course plan below; just scroll down...
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Empathy Building
Develop a deeper understanding of your customers' needs and wants.

Patience Cultivation
Learn how to maintain composure and patience in high-pressure situations.

Tech Familiarity
Master the best practices for using call center software effectively.
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Students Feedback
I’m incredibly grateful for the flood of positive feedback I’ve received from so many amazing people! It’s truly inspiring, and I’d love to share a few highlights with you. Thank you, thank you and thank you to you all!!  Wil. V.
 Maria Lopez: "This course made me feel more in control of my life. Now, I handle difficult calls at work without stress and even communicate better with my husband and kids. It's been a true gift!"
James Carter: "I never thought I’d learn so much about myself. I feel more assertive, and this confidence shows in how I communicate at work and home. Thank you for a fantastic course!"
Carlos Torres: "With my new technical skills, I can help my mom with her computer, and that makes me proud. The confidence I gained is priceless."
Lucas Perez: "Thank you for making this course so relatable. It was easy to apply what I learned to both work and home life."
Anna Rodriguez: "The way this course was taught made everything so easy to understand. The examples were relatable and helped me with more than just my job." The way this course was taught made everything so easy to understand. The examples were relatable and helped me with more than just my job
Sarah Jackson: "I feel motivated and full of purpose. My improved conflict management skills have brought more harmony to my home life. Highly recommend this course!"
Kevin Ramirez: My improved technical skills have made a difference in my life
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Sophia Morales: "I’m more organized, and my problem-solving has improved. The course was easy to follow and packed with useful tips."
Rebecca Nguyen: "The course gave me so many tools to be a better communicator. I feel much more confident!"
Hannah Stein: "I’m more self-aware, and I’ve started seeing situations from different perspectives. My family appreciates this change in me!"
Jonathan Park: "A perfect balance of theory and practical skills! Thanks!
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Thank you for getting here!
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The text below blows my mind...
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Rich people buy time.
Poor people buy things.
People who are lazy buy distractions.
People who are ambitious buy knowledge and abilities.
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Download here your detailed Course Plan